FAQs

Q. How long will it take to process and ship my order?

A. Your selected products will be dispatched within 24-48 hours of placing your order. Standard delivery of 2-9 days are applicable based on your pin code.

Q. How to order Crompton products if pin code is not serviceable for delivery?

A. If your pin code isn't serviceable, you can still purchase Crompton products through our authorized dealers offline or via leading online platforms like Amazon and Flipkart.

Q. How do I track my shipment?

A. You'll receive timely order notifications via SMS. Additionally, you can conveniently monitor your order's status by visiting the order tracking page.

Q. What is Crompton’s returns and replacements policy?

A. Crompton does not offer returns. In case of manufacturing defects or transit damage, you have the option to request a replacement. You can submit a replacement request through email or your account on the website within 24 hours of delivery. Please note that you would need to provide a physical proof of damage in the form of images or videos for processing replacement requests. For more information, please check our Returns & Replacement policy

Q. How can I cancel my order?

A. Orders can be canceled at any point before they're shipped. However once an order has been picked up for shipping, cancellation won't be possible. For more information, please check our Cancellation policy.